HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Depending on your shipping method, an item will take a minimum of 5 working days.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?
The flat-rate handling fee is $5.99 and it is only applicable to normal items.
Handling fee covers the delivery, material, labour and logistics cost to support the sampling service. You can redeem up to 4 different samples in each checkout and it is likely that you will find samples bundle with larger supply (up to 1-week supply) on laplumanegra.com.
HOW DO YOU SHIP MY ORDERS?
We use USPS and Fedex. Orders are delivered within 5-10 business days.
HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to our system for your order.
It's fast, easy & secure.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards and Paypal payments.
CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.
HOW CAN I USE MY REMAINING ACCOUNT CREDITS?
We are in the process of removing the option to pay for your orders by ‘Account Credits’. If you have remaining credits in your account, it will be used to pay for your next checkout. If there are insufficient credits, the system will direct you automatically to pay the balance via Paypal.
WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVER
We take such matters very seriously and will look into individual cases thoroughly. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at email@example.com (if applicable).
WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG ITEM/MISSING ITEM?
We take such matters very seriously and will look into individual cases thoroughly. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Any item that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at firstname.lastname@example.org (if applicable).
- In the event that the sample you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
- In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.
- In the event that you've received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability.
- In the event you've received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to email@example.com and after which, kindly give us a call at 1876.550.4222 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.
I AM HAVING PROBLEMS ACCESSING THE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?
As uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access:
- Microsoft Internet Explorer Version 10 onwards. Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie
- Mozilla Firefox Version 10 onwards. Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/
- Google Chrome Version 12 onwards. Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/
kie is enabled on your browser.